Privacy Policy
This page summarizes how Redundant Web Services handles information collected through our public website, contact forms, and related sales or support conversations. We collect limited information necessary to operate our website, respond to inquiries, and provide services. We do not sell or rent personal information.
Who is responsible for your information
For information collected through this public website and related inquiry channels, Redundant Web Services (RWS) acts as the organization responsible for determining how that information is used, subject to customer contracts and applicable law.
Information we collect
We may collect information you choose to provide, such as your name, business contact details, company information, and any details you submit through forms, email, or support requests. We may also collect standard technical information such as device, browser, log, and usage data when you browse the site.
How we use information
We use submitted information to respond to inquiries, provide requested services, support account and sales conversations, improve the website, secure our systems, and communicate about products, pricing, or operational matters relevant to your relationship with RWS.
Legal bases for processing
Depending on the context, we process information to take steps requested before entering a contract, perform contractual obligations, pursue legitimate business interests (such as security, service improvement, and fraud prevention), comply with legal obligations, or based on consent where consent is required by law.
Cookies and similar technologies
Our website may use cookies and related technologies for core site operation, security, performance measurement, and analytics. Browser settings and certain device controls may allow you to limit cookie behavior. Restricting some cookies can affect site functionality.
Sharing and disclosures
We may share information with service providers who help us operate the website, marketing systems, analytics, payments, or support workflows. We do not sell or rent personal information. We may also disclose information when required by law, to protect our systems or users, or in connection with a corporate transaction.
International data transfers
RWS and its service providers may process information in multiple jurisdictions. Where required, we use appropriate safeguards for cross-border transfers, such as contractual protections and security controls designed to protect personal information.
Retention and security
We retain information for as long as needed to support legitimate business purposes, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and business need, including inquiry records, account communications, and security logs. We use administrative, technical, and organizational safeguards designed to protect information, but no internet transmission or storage system is completely risk-free.
Your privacy rights
Depending on your location and applicable law, you may have rights to request access, correction, deletion, portability, restriction, or objection to certain processing, and to withdraw consent where processing is based on consent. You may also have the right to appeal a request decision. We may need to verify your identity before fulfilling a request, and service-related notices may still be sent where necessary for operational or contractual reasons.
How to submit requests
To submit a privacy request, use our contact form and include enough detail for us to identify your records and process your request. We respond within the timeframes required by applicable law.
Additional agreements
If you are an RWS customer, your order forms, master services agreements, data processing terms, or other written documents may include additional privacy commitments that apply to the services you purchase. Those signed documents control where they conflict with this public summary.
Children's privacy
RWS services and this website are not directed to children. We do not knowingly collect personal information from children where prohibited by law.
Changes to this policy
We may update this policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised "Last updated" date.
Contact
If you have privacy questions or need current service-specific documentation for your account, contact the RWS team.